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Got a question for ECI?

FIRST! - Check our Frequently Asked Questions page
You will find immediate answers to an extensive variety of customer queries about ECI, our products and your order at our FAQ page - be sure to check there first to save yourself time!

Still need help?
If you don't find the answers you're looking for in our FAQ section, you're welcome to contact our customer service department using the form below. Be sure to include as much detail as possible so we can provide the best customer service for you. We will endeavour to reply to your query within 48 hours.

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Other contact details:
Australian Customers
Phone: 1300 788 358 (toll free) Monday to Friday 8:00am-5:00pm (AEDST)
Fax: 03 8456 8401.

US and Canada Customers
Phone: 1-877-897-7696 (toll-free) Sunday to Thursday 2:00pm-11:00pm (United States Pacific Time)
Fax: 1-866-875-2577

All Other International Customers
Phone: +61 3 8456 8456
Fax: +61 3 8456 8488)
Check the World Clock website for suitable times to call Melbourne

Address details:
Downies
PO Box 888
Abbotsford,
Victoria, 3067, Australia

Downies - Euro Collections International
4533 MacArthur Blvd #888,
Newport Beach CA 92660

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